We at 1sthumanhair.com adore our clients and want you to be happy with the hair you buy from us, free from the burden of having to keep an item you don't like. We understand the difficulties of shopping online and will ensure to provide top-notch service that will guarantee you an enjoyable shopping experience with us. Please feel free to contact us at email@example.com. It is our priority to respond to customer inquiries within 24 hours.
If you want to cancel your order, please reach out to our Customer Care team within one hour of placing the order. Please note that we are not able to process cancellation once the order has been shipped.
We are pleased to accommodate exchanges and returns of unused wigs within 30 days upon receipt. To be eligible for a return or exchange, the wig must be in its original condition, with the hair uncut, unbleached, color unchanged, and the lace remaining untouched (without any cutting or secondary trimming). Please note that wigs are personal items that directly touch the scalp and we prioritize the safety and hygiene of our customers. Therefore, we are unable to accept used wigs for return.
To initiate a return, please follow these steps:
- Contact our Customer Care team within 30 days of receiving your order to initiate the return. Providing additional details such as the reasons for returning the wig(s) and any relevant pictures, will help us expedite the process.
- Our representative will provide the return address after your return request is approved.
- We will process your refund within 2 business days after the returned item(s) is received and inspected. Refunds will be issued to the original payment method used for the purchase.
If your order has already been shipped, there are 3 types of requests you can make: Exchange, Refund, Return & Refund. If your order is under processing, only the Refund option will be available.
Note: Please contact our team first to obtain the return address. Unauthorized returns are not eligible for a refund.
If you would like to exchange for a different item, please follow the same return process above. Our representative will confirm the exchange product and necessary payment adjustments after your exchange request is approved.
Once we receive your returned item, we will process the exchange and ship the new item to you within 3 business days.
Refund Processing Time
A refund will be issued in 2 business days. The processing time depends on the different payment methods.
Refund Time Frame
3 business days
10 business days
*Refunds will be issued through the original payment channel. If the card used for the purchase has expired or is no longer valid, please contact the card issuer for assistance.
We are happy to offer a repair service for 1sthumanhair.com wigs that require fixing due to non-human damage. Repair service is now available for orders within 90 days from the date of receipt. Here is how you can initiate the repair process:
1. Please contact us to submit a repair request. Pictures or videos are required so that our staff can assess the feasibility of repair.
2. We will provide the mailing address once your repair request is approved. Please note that you are responsible for the shipping cost.
3. The repair time will take up to 30 days to complete. However, please note that in some cases, additional time may be required after evaluation. We will return your wig as soon as the repair work is complete.